We Nailed It Roofing & Gutters Privacy Policy
We Nailed It Roofing & Gutters 500 Production Ct, Louisville, KY 40299, United States Website: https://wenailedit.com
Last updated: January 1, 2026
This Privacy Policy governs how We Nailed It Roofing & Gutters ("Company," "we," "us," or "our") collects, uses, maintains, and discloses information from users of our website, https://wenailedit.com ("Website"), and through our services. We recognize that privacy and confidentiality are important to our clients. This page describes the privacy practices that apply to our website, marketing activities, and roofing-related services.
Definitions
Non-Personal Information (NPI)
Information that is not personally identifiable and is collected automatically when you access our Website, such as browser type or general usage data.
Personally Identifiable Information (PII)
Information that identifies you personally, including but not limited to your name, address, phone number, email address, payment information, and other details you voluntarily provide.
Our Commitment to Your Privacy
We Nailed It Roofing & Gutters is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices and rights you have regarding your information. We do not sell or rent your personal information to third parties.
Information We Collect
We may collect the following types of information:
Personal Information: name, mailing address, email address, phone number, and other contact details you voluntarily provide.
Transactional Information: service requests, project history, estimates, invoices, payments, and customer communications.
Technical Data: IP address, browser type, device information, pages visited, and browsing activity.
You may browse our Website without providing PII. However, certain features or services may require you to submit personal information.
Cookies and Automatic Information
Our Website uses cookies to improve functionality and user experience. Cookies help us understand how visitors interact with our Website and allow us to personalize content. We do not store PII in cookies. You may disable cookies through your browser settings, though doing so may limit certain features.
Our servers automatically record information such as IP address, browser type, referring URLs, and date and time of visits for security and analytics purposes.
Third-Party Analytics and Advertising
We use Google Analytics to understand Website usage and improve performance. Google Analytics collects anonymized usage data and does not personally identify users. You may opt out of Google Analytics tracking by installing Google's opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.
We partner with Microsoft Clarity and Microsoft Advertising to analyze user behavior through session recordings, heatmaps, and usage metrics for site optimization and marketing purposes. Data is collected using first- and third-party cookies. For more information, visit Microsoft's Privacy Statement at https://privacy.microsoft.com/en-US/privacystatement.
How We Use Your Information
We use your information to provide roofing services, estimates, and customer support; schedule projects and communicate service updates; process payments and maintain records; improve our Website and services; and send email or SMS communications related to your project, reminders, or promotional offers, as permitted by law and only with your prior consent.
SMS / Text Message Communications
We Nailed It Roofing & Gutters operates an SMS messaging program to communicate with customers regarding roofing services, scheduling, project updates, and related information. The following disclosures apply to all SMS communications sent by us and are required for compliance with A2P 10DLC regulations and applicable carrier guidelines.
How We Obtain Your Consent
We only send SMS messages to individuals who have explicitly opted in. Consent may be obtained through one or more of the following methods: submitting a contact form or estimate request on our Website that includes a checkbox or written statement agreeing to receive SMS messages; verbally agreeing to receive text messages during a phone or in-person consultation, confirmed by a written record; or signing a service agreement or estimate form that includes SMS consent language.
By providing your mobile phone number and opting in, you expressly consent to receive text messages from We Nailed It Roofing & Gutters at the phone number provided. Consent is not a condition of purchase or service.
Types of Messages We Send
Our SMS program may include project updates and scheduling notifications, appointment reminders and confirmations, estimate follow-ups and service-related communications, customer satisfaction and review requests, and promotional offers or seasonal service announcements (only with explicit consent).
Message Frequency
Message frequency will vary depending on your project status and service needs. You may receive up to 5–10 messages per month depending on the stage of your project or active promotions. Message frequency may vary.
Message and Data Rates
Message and data rates may apply. Contact your mobile carrier for details on your plan's messaging rates.
How to Opt Out
You may opt out of SMS messages at any time by replying STOP to any text message from us. You may also reply CANCEL, END, QUIT, or UNSUBSCRIBE. Alternatively, you may contact us directly by phone or email to request removal from our SMS list. After opting out, you will receive one final confirmation message. No further messages will be sent unless you re-subscribe. Please note that opting out may prevent you from receiving important service-related updates.
How to Get Help
Reply HELP to any text message from us for assistance, or contact us directly using the information at the bottom of this policy. We will respond within 1 business day.
Supported Carriers
Our SMS program is supported by all major U.S. wireless carriers, including AT&T, Verizon, T-Mobile, Sprint, Boost Mobile, Metro by T-Mobile, and U.S. Cellular. Carrier support may vary. We are not responsible for delays or failures in message delivery caused by your wireless carrier.
A2P 10DLC Compliance
Our SMS messaging practices comply with A2P 10DLC (Application-to-Person 10-Digit Long Code) regulations established by major U.S. wireless carriers to protect consumers and ensure verified, secure communications. Our messaging campaign is registered with the appropriate carrier networks.
No Sharing of SMS Opt-In Data
No mobile information, including phone numbers or opt-in consent data, will be shared with third parties or affiliates for marketing or promotional purposes. This data will not be sold, rented, or transferred to any outside party.
Data Sharing and Disclosure
We may share your information only in the following circumstances:
Service Providers: with trusted third-party vendors who assist us in operating our business, such as payment processors, scheduling and CRM platforms, website hosting providers, and SMS and email communication services. These providers are contractually obligated to protect your information and use it only for authorized purposes.
Legal Compliance: we may disclose personal information if required by law or in response to valid legal processes, subpoenas, or law enforcement requests.
No mobile information, including phone numbers or other PII, will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or trade your personal information.
Other Websites
Our Website may contain links to third-party websites. These websites are not under our control and are not subject to this Privacy Policy. We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies before providing any personal information.
Data Security
We implement industry-standard administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, or misuse. While we take reasonable precautions, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
You have the right to access and update your personal information, opt out of SMS or email communications at any time, and request deletion of your personal information, subject to legal or regulatory requirements. To exercise these rights, please contact us using the information provided below.
Email Policy
We comply with the CAN-SPAM Act. You may opt out of promotional emails at any time using the unsubscribe link included in our messages. We do not sell or share email addresses with unaffiliated third parties for marketing purposes.
Children’s Privacy
Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that a child has provided us with PII, we will promptly delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date. Your continued use of our Website or services after any changes constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy, our SMS program, or our data practices, please contact us:
We Nailed It Roofing & Gutters 500 Production Ct, Louisville, KY 40299, United States Website: https://wenailedit.com